Ursa Administrator tasks

Enable or disable Ursa^AI

Administrators control whether Ursa is available to users in the organization.

1. In the navigation pane, select Settings > Preferences.

2. Select the Ursa^AI toggle. Ursa is enabled for all users in your organization. Users can select Ursa to use the assistant to answer questions, build workflows, and find assets.

3. To disable Ursa, deselect the Ursa^AI toggle. The Ursa interface is no longer accessible to users.

If Ursa is disabled, the existing conversation history and logs are preserved and are made available if you re-enable the assistant.

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View Ursa chat logs

Administrators can review all Ursa conversations that occur within the organization. This is useful for monitoring usage, reviewing response quality, and ensuring Ursa is used appropriately. This can help you identify common questions that could be addressed through better account configuration, training materials, or documentation.

Each log entry contains the following information:

• Session details: Date, time, and duration of the conversation

• User information: User who initiated the conversation

• User messages: User prompts and questions

• Ursa responses: Full text of Ursa's replies

• Feedback ratings: Thumbs up or thumbs down feedback provided by the user.

1. In the navigation pane, select Tools > Activity stream.

2. Select AI Logs.

3. To locate logs that contain specific keywords, enter the search term in the Search field.

4. To filter the log based on specified criteria, click . See Filter the Activity Stream.

5. To view the details of a conversation, click View details in the conversation row.