Freshservice Integration
Integrating Freshservice with Asset Panda allows your teams to sync asset data between both platforms. This connection helps streamline IT service management by ensuring asset records in Asset Panda are reflected in Freshservice, improving visibility and reducing manual data entry across systems.
Prerequisites
To enable the Freshservice integration in Asset Panda, you’ll first need to gather some information from your Freshservice account. This includes your Freshservice domain and your API key, which are required to establish a secure connection between the two systems.
Important: You must be an administrator in Freshservice to access the API key and domain settings required for this integration.
Freshservice Tasks
Sign in to Freshservice
Go to Freshservice and log in with your credentials.
In the top-right corner, click your profile icon and select Profile Settings from the dropdown menu.
Copy Your API Key
On the Profile Settings page, locate your API Key near the top of the page.
Click the Copy icon to copy your API key to your clipboard.
Paste the API key into a secure location—you’ll need it later when connecting Freshservice to Asset Panda.
Find Your Freshservice Domain
Your Freshservice domain is the URL you use to access your account.
The URL typically follows the format:
https://yourcompany.freshservice.comCopy this domain exactly as it appears in your browser's address bar.
Asset Panda Tasks
Setup Freshservice Integration
Log in to Asset Panda.
Navigate to Settings > Account Management.
Under the appropriate module, click Manage under Integrations.
Open the Integrations Store for the desired account.
In the Integration Store, find the Freshservice tile and click Add.
Switch to the Integrations in this module tab.
Locate the Freshservice tile and click Configure.
In the URL field, enter the full Freshservice URL (e.g.,
https://yourcompany.freshservice.com).In the API Key field, paste the Freshservice API key you copied earlier.
Click Test and save connection to verify the credentials.
Once verified, click Continue with mapping to proceed.
Create Mapping
Once the connection is authenticated, you’ll be taken to the Mapping List screen. This is where you define how data flows between Freshservice and Asset Panda.
Click Add mapping option to create a new mapping.
Mapping Name
Enter a descriptive name for the mapping.
Example:
Freshservice → AP Assets
External Entity
Select the Freshservice data type you want to sync from the dropdown.
These entities represent specific record types stored in your Freshservice account:
Available External Entities
AWS / Azure / GCP (Disk, Image, LB, Security Group)
Cloud-based infrastructure assets (disks, images, load balancers, security settings).
Backup Service / Hosting Service / Cloud / Email Service
Services tracked in Freshservice related to IT support or infrastructure.
Business Service / IT Service / Sales Service / Support Service
Internal or customer-facing service offerings aligned with departments or teams.
Services
Generic service records from the Freshservice CMDB.
Datacenter / Datastore / Volume / Load Balancer
Infrastructure resources—either physical or virtual—used for operations.
Ticket
Any Freshservice issue, incident, or service request submitted by users.
VMware VCenter (Datacenter, Datastore, Disk, Image)
VMware-specific components pulled in via CMDB or integrations.
Collection
Choose the target Asset Panda collection where the synced records will appear.
Example: Select the Assets collection to push incoming data into your asset inventory.
Sync Direction
Select Push to Asset Panda. This means Freshservice is the data source, and updates are pushed into Asset Panda.
Filters (optional)
Click the filter icon next to the external entity dropdown to define filtering conditions.
Filters allow you to limit which records are synced—for example, only syncing assets from a specific workspace, or tickets tagged with a certain priority.
Use filters to reduce noise and avoid syncing unnecessary data.
Unique Identifier Mapping Table
The unique identifier is a field used to match records between Freshservice and Asset Panda. It ensures that records are updated rather than duplicated during each sync.
At least one field must be marked as unique in both platforms. Asset Panda will use this field to determine whether to update an existing record or create a new one.
Freshservice
Asset Tag or ID
Asset Panda
Asset Tag (must be unique)
Recommendation: Use Asset Tag as the unique identifier in both systems. This field is typically standardized, required, and unique across your asset records.
Field Mapping and Identifier Reference
Use the field mapping section to match fields from Freshservice to fields in Asset Panda. Fields must be of compatible data types to sync successfully.
Asset Tag
Unique identifier for the asset
Recommended for unique ID if used consistently
Display Name
The name assigned to the asset
Map for display or identification purposes
Asset Type
Category or classification of the asset
Map to differentiate asset groups
Model
Manufacturer-defined model of the asset
Map to track model-specific inventory
Manufacturer
Vendor or OEM of the asset
Map for vendor-based reporting
Serial Number
Manufacturer-assigned serial number
Recommended for device-level uniqueness
Status
Lifecycle status (In Use, Retired, etc.)
Map for asset availability or compliance tracking
Assigned To
User currently assigned to the asset
Map for ownership reference
Department
Owning or using the department
Map for department-based filtering or reporting
Location
Asset’s physical or organizational location
Map for inventory audits
Purchase Date
Date of asset acquisition
Map for lifecycle and depreciation tracking
Warranty Expiry
Warranty end date
Map for warranty renewal or expiration tracking
Created At
Date the asset record was created
Map for auditing or reporting
Updated At
Date of last update to the asset record
Map for last activity tracking
Custom Fields
Organization-specific fields defined in Freshservice
Map where custom business logic is required
Once your field mapping is complete, click Save to activate the integration.
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