Ursa FAQs

Ursa Frequently Asked Questions

Answers to common questions about Ursa AI in Asset Panda Pro.

What can Ursa do?

Ursa is a versatile AI assistant that can:

• Answer questions about your data, collections, and account

• Create forms based on natural language descriptions

• Build automation rules from plain language instructions

• Filter collection records by describing what you want to see

• Process uploaded files (images, PDFs, spreadsheets, and more)

• Help set up your account structure through the Account Builder

• Accept voice input for hands-free interaction

For a complete overview, see Welcome to Ursa AI.

Is my data safe with Ursa?

Yes. Ursa operates entirely within your organization's data environment. Your data is not shared with other organizations or used to train AI models. Ursa can only access data that belongs to your organization, and all conversations are private to the user who created them. Administrators can review conversations through the AI chat logs.

Why are Ursa's responses sometimes slow?

Response speed depends on the chat mode you're using:

• Ask mode provides faster responses because it performs simple read-only operations.

• Agent mode may take longer because it uses advanced tools to create forms, build automations, process files, or apply filters.

If you only need a quick answer, switch to Ask mode for faster results. See Understanding Chat Modes for more details.

Can Ursa make changes to my data?

• In Ask mode — No. Ask mode is completely read-only. Ursa can answer questions but cannot modify any data.

• In Agent mode — Yes. Agent mode allows Ursa to create forms, build automations, apply filters, and process files. Any changes are presented for your review before being applied.

See Understanding Chat Modes for a full comparison.

How do I report an issue with Ursa?

There are two ways to report issues:

1. Use the feedback buttons — Click the thumbs down button on any unhelpful response. This sends feedback directly to the team.

2. Contact support — Reach out to Asset Panda support for technical issues or persistent problems.

Your feedback helps improve Ursa's accuracy and usefulness. See Chatting with Ursa for more on providing feedback.

Can I use Ursa on mobile?

Yes, Ursa is available on the Asset Panda Pro mobile app. You can access it from the mobile interface and use it to ask questions and interact with your data on the go.

What file types can I upload?

Ursa supports a wide range of file types including images (PNG, JPG, GIF, BMP, TIFF, WebP), documents (PDF, DOC, DOCX, TXT, RTF), spreadsheets (XLS, XLSX, CSV), and data files (JSON, XML, MD). You can upload up to 3 files per message, with a maximum size of 50 MB per file.

File uploads require Agent mode. For full details, see Uploading Files & Documents.

What languages does Ursa support?

The Asset Panda Pro interface supports over 20 languages, including:

• English, Spanish, French, German, Portuguese, Italian, Dutch

• Japanese, Korean, Chinese (Simplified and Traditional)

• Arabic, Hindi, Bengali, Urdu

• Russian, Polish, Turkish, Thai, Vietnamese, Indonesian

Ursa will respond in the same language you use to write your message. For the best results, use clear, simple phrasing regardless of language.

Note: Voice input is currently optimized for English. See Using Voice Input for details.

How do I turn off Ursa for my organization?

Only administrators can disable Ursa. To turn it off:

1. Go to Settings > Preferences.

2. Turn the Ursa AI toggle off.

When disabled, Ursa is no longer accessible to any users in the organization. Existing conversation history is preserved. For more details, see the Administrator Guide.

Can I see what my team is asking Ursa?

Yes. Administrators can view all AI conversations through the AI chat logs. Go to Tools > Activity Stream > AI Logs to browse, search, and filter conversations. See the Administrator Guide for details.

Does Ursa remember previous conversations?

Yes. Ursa maintains context within a conversation, so you can ask follow-up questions without repeating yourself. You can also access your full conversation history to resume previous discussions. See Managing Your Conversations for details.

What is the difference between Ask mode and Agent mode?

• Ask mode is fast and read-only — it can answer questions but cannot make any changes.

• Agent mode is more powerful — it can create forms, build automations, apply filters, and process file uploads, but responses may take a bit longer.

For a detailed comparison, see Understanding Chat Modes.